How is the value of my car determined in a claim?

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One of the most stressful situations people encounter with auto claims is determining the value of the vehicle or damage.

The Process

When you file your claim it will be referred to a claims adjuster who will verify the loss and determines the costs to make the necessary repairs.  The estimate provided by the adjuster can then serve as a benchmark to do your own comparisons.

Insurance companies will not require you to sign an agreement accepting their estimate as total claim payment until you feel comfortable with the offer. If you are not satisfied with the provided estimate, then it is highly recommended that you get at least one estimate from a trusted mechanic.

While your insurance company cannot require you to have repairs done at a particular shop, they can require you to obtain more than one estimate for the damage.  The insurance company will want to verify they are not overpaying for the damages.

Don’t be surprised when your insurance company chooses to pay for the lowest bid.  Remember you don’t have to accept the lowest bid, but that you will need to prove that bid doesn’t adequately provide the necessary repairs.

Also, one of the reasons why your bid may be lower than anticipated because of betterment.  Betterment is when repairs performed actually increase the value of your vehicle leaving you in a better position than before your claim.

It is up to your insurer to decide whether to pay for repairing your car or to declare it a total loss and pay you its book value. Most standard auto policies will not pay to repair a vehicle if the repairs cost more than the cash value assigned to the car.

There won’t be any dispute about whether to repair the car if it was completely totaled. But you may argue about what the pieces of the car were worth when they were assembled as a car.  There are several standard guidelines used to determine the value of a vehicle.  Guides published by the National Association of Automobile Dealers and Kelly Blue Book are good places to start.

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Online Shipping Safety Tips

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‘Tis the season for online shopping.  In fact, over 51 percent of consumers will make at least one online purchase during the holiday season.  With an increase in online retail transactions during the holidays, there will also be an increased vulnerability to your identity unless certain precautions are taken to protect it.

For example, Dashlane, a company that specializes in online password protection, performed a study of different retailers to grade their security policies.  Surprisingly, their study ranked some of the most common online retailers such as Dick’s Sporting Goods, Toys ‘R Us, and J Crew in the bottom 10.

Here are 10 tips for staying safe online, so you can start checking off items on that holiday shopping list.

Also, as a final note, many insurance companies offer identity theft insurance coverage as part of their homeowners policy.  To find out more, please contact our office.

Online Shopping Protection Tips
1. Use Familiar Websites
Start at a trusted site rather than shopping with a search engine. Search results can be rigged to lead you astray, especially when you drift past the first few pages of links. If you know the site, chances are it’s less likely to be a rip off.

2. Look for the Lock
Never ever, ever buy anything online using your credit card from a site that doesn’t have SSL (secure sockets layer) encryption installed—at the very least. You’ll know if the site has SSL because the URL for the site will start with HTTPS:// (instead of just HTTP://). An icon of a locked padlock will appear, typically in the status bar at the bottom of your web browser, or right next to the URL in the address bar.

3. Don’t Tell All
No online shopping store needs your social security number or your birthday to do business. However, if crooks get them, combined with your credit card number for purchases, they can do a lot of damage.

4. Check Statements
Don’t wait for your bill to come at the end of the month. Go online regularly during the holiday season and look at electronic statements for your credit card, debit card, and checking accounts. Make sure you don’t see any fraudulent charges, even originating from sites like PayPal.

If you do see something wrong, pick up the phone to address the matter quickly. In the case of credit cards, pay the bill only once you know all your charges are accurate. You have 30 days to notify the bank or card issuer of problems, however; after that, you might be liable for the charges anyway.

5. Inoculate Your PC
Swindlers don’t just sit around waiting for you to give them data; sometimes they give you a little something extra to help things along. You need to protect against malware with regular updates to your anti-virus program.

6. Use Strong Passwords
Utilizing an uncrackable password is never more important than when banking and shopping online.

7. Think Mobile
The National Retail Federation says that 5.7 percent of adults will use their mobile devices to do comparison shopping before making a purchase. There’s no real need to be any more nervous about shopping on a mobile device than online. The trick is to use apps provided directly by the retailers, like Amazon, Target, etc. Use the apps to find what you want and then make the purchase directly, without going to the store or the website.

8. Avoid Public Terminals
If you use a public computer to make purchases (which we hope you never do), just remember to log out every time you use a public terminal, even if you were just checking email.

9. Privatize Your Wi-Fi
If you do decide to go out with the laptop to shop, you’ll need a Wi-Fi connection. Only use the wireless if you access the Web over a virtual private network (VPN) connection.

10. Count the Cards
Gift cards are the most requested holiday gift every year, and this year will be no exception. Stick to the source when you buy one; scammers like to auction off gift cards on sites like eBay with little or no funds on them.

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If I File an Auto Insurance Claim, Will My Premium Go Up?

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Many people are hesitant to file claims with their auto insurance company out of fear that their premiums will be increased or the policy will be cancelled.  While practices vary between insurance companies, more will increase your premiums by a predetermined percentage for each chargeable claim made against your policy above a specific dollar amount.

A chargeable claim is one that an insurance company considers to primarily be your fault.  Also, these premium increases will generally stay on your premium for three years following the claim.

Your insurance company also has the right to not renew your policy if your driving record get worse or you have had several accidents.  Insurance companies differ in what they feel constitutes a bad driving record; however, most of them view two minor violations (minor speeding, moving violations, etc.)  or one major violation (excessive speed, DUI, etc.) within three years as a poor driving history.

You may also decide not to renew your policy if your driving record gets markedly worse or you have several accidents. Different insurers have different rules about what constitutes an unacceptably bad driving record. But some accidents, such as those caused by drunk driving, will probably trigger a nonrenewal from virtually every insurance company.

If you have an accident but don‘t report it to your insurer, you are taking a risk, even if the damage seems minor. If the other driver sues you weeks or months later, your failure to report the accident might cause your insurer to refuse to honor the policy. And even if they do honor the policy, the delay will certainly make it harder for the insurer to gather evidence to represent you.

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Top 10 Hidden Homeowners Insurance Discounts Part 2

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Last week we shared five of the 10 “hidden” discounts available on your homeowners insurance.  This week we will share the last five on the list.  Please remember that if you would like to see if any of these discounts apply to you, or if you would like a quote on your homeowners insurance, please feel free to give our office a call.

Claims-Free Credit

Home insurance companies have been increasingly willing to offer increased discounts for remaining claims-free.  The reasoning is pretty straightforward: Your ability to avoid claims helps the insurance company retain more money; and, as part of that, they are willing to pass on some of the savings through discounted premiums.

It’s a fairly a new discount that isn’t being offered by every homeowners insurance company, but for those that do, the savings can be significant.  Insurance companies understand it’s in their best interest to reward clients that avoid claims.

Claims-free credit: 20 percent.

HOA

Thanks to the security aspects now offered by many homeowners associations, including neighborhood watches, home maintenance, and the association’s restrictions and covenants, your insurance company may be willing to discount your premiums.

Homeowners association credit: 5 percent to 10 percent.

New Rates

Home insurance rates are dynamic.  As neighborhood values rise and fall along with construction costs, insurance companies adjust their rates to appropriately manage their risks.   In some cases, the new rates will change in your favor.  So while you may not have fit the insurance company’s preferred tier over the past year, changes to their rating structure may have you as part of that tier for the upcoming year.

New rates credit: Talk to your agent.

Mature Insured

Insurance companies look to retired customers as part of their preferred clientele.  This is because they tend to spend more time at home where they are typically quicker to detect hazards like gas leaks, cracked pipes, or a smoldering electrical panel.

If you or your spouse are 55 or older and retired, and your home is your permanent residence, you may qualify for a mature insured credit.

Retired or 55+ credit: 10 percent to 25 percent.

High-Tech Sensors

When we think of sensors that keep our home safe, most of us think of either a fire alarm or a security system. While these are both excellent and creditworthy loss-prevention devices, insurance companies are just as excited about new technology in sensors that can detect water or natural gas leaks before they ever become a claim.

Water sensors come in two varieties. Passive leak detectors are inexpensive stand-alone devices that emit an alarm and/or flashing light when moisture is detected. Active leak detectors signal a leak and shut off the water source. Active systems may be installed on individual appliances or as a whole house solution. Gas detectors are most often passive.

Sensor credit: 5 percent to 10 percent.

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10 Hidden Homeowners Insurance Discounts Part 1

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When looking for ways to save on home insurance, many homeowners think of smoke detectors or a home alarm system.  Insurance companies, though, offer a variety of additional premium discounts that can help you save up to 25 percent on your insurance premiums.

For individuals who are willing to be more cautious and actively avoid potential claims to their home, they have a much better chance of saving significant money on their premiums.

Over the next two weeks, we are going to share a list of 10 “hidden” insurance discounts that can be applied to your premiums to help reduce them.

If you have a question or would like to find out more about saving on your own premiums, please give us a call.

Renovated Home

Homeowners insurance differs from auto insurance in that the cheapest rates typically go to the newest model.  Why?   A newer home doesn’t have maintenance issues like cracking pipes, malfunctioning furnaces, aging electrical panels and wiring, and leaking roofs, which can lead to very costly claims for insurance companies.

In addition to that, newer homes have usually been recently inspected by a professional and any detected problems were required to be fixed.   This can also apply to home renovations as well.  If you are considering a renovation on your home, speak to your agent as he or she may have suggestions on construction tweaks to help maximize your insurance savings.

New home or renovation credit: up to 25 percent.

Gated Community

Living in a gated community not brings a level of comfort and security to you the homeowner, but some insurance companies are willing to offer credits for the decreased risk as well.

It should make sense that your homeowners insurance premiums are always dependent upon the location of your home.  There are some parts of every town that pose more risk than others of vandalism and theft.

However, that doesn’t mean that living rurally brings lower insurance costs.  Your proximity to a paid fire department in a safe neighborhood will typically bring the lowest premiums.

Gated Community Credit: 5 to 20 percent.

Impact-Resistant Roofing

Roof claims are one of the biggest concerns for any insurance company.  Because of the beating it takes from wind, rain, hail, snow, and even the sun, once it is comprised, the resulting damage to the rest of the home raises dramatically.

A number of companies have released impact-resistant roofing materials in the past few years, and insurance companies have been willing to offer discounts based upon the materials’ sturdiness and ability to resist the elements.

Impact-resistant roofing credit: 5 percent to 10 percent.

New Wiring

Did you know that old, outdated wiring causes twice as many house fires as electrical appliances?  In fact, according to the U.S. Fire Administration, faulty wiring causes almost 70,000 home fires, 500 deaths, and almost $1 billion in damages every year.

New wiring, installed correctly, is much safer and less likely to cause any type of outage, shortage, or fire.

New wiring credit: 10 percent

Non-Smoker Credit

Even though the number of smokers nationwide is in decline, did you know that smoking remains the No. 1 cause of home fire fatalities in the United States?  According to the U.S. Fire Administration, every year smoking causes approximately 20,000 residential fires and over $325 million in residential property loss.

While not allowed in every state, there is a discount available for expressing to your agent and underwriter during the application process that your home is smokeless.

Nonsmoker credit: 5 percent to 15 percent.

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Ensuring Your College Students have Proper Insurance Coverage

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With most college students living in a dorm or off-campus housing, it’s imperative they review their family’s insurance policies to ensure they have insurance coverage for their possessions.

With expensive electronics, sports equipment, and furniture inside of many student apartments, it’s important to make sure you have coverage for those items.

Unfortunately, for many of these students, they will not have any insurance coverage under their parents’ homeowners or renters policies.

The Insurance Information Institute recommends doing the following before your child goes to college:

    1. Create an inventory to document what’s leaving home: The I.I.I. suggests making a list of all the items your student will be taking with him and listing their estimated value.   To make the process easier, you can use a free web-based software called know KnowYourStuff.org. Be sure to note specific high-value items such as a computer, camera or musical instrument and scan receipts into the system to document their retail value. Having an up-to-date inventory can help determine how much insurance to purchase and get insurance claims settled faster in the event of theft, fire or other types of disasters.
    2. Check your homeowners or renters policies for off-site coverage: Many homeowners and renters policies will provide some financial protection your college student’s personal possessions while they are away from home and residing on a college campus. Other policies will limit the amount of coverage to 10 percent of the total amount of a policy’s overall coverage for personal possessions.  In both cases, the student’s possessions would be covered for the same disasters that are in a standard homeowners or renters insurance policy. These include fire, theft, vandalism and natural disasters, such as a hurricane. The student would not be covered for typical college type mishaps, such as accidently spilling coffee on an expensive electronic device.  Keep in mind, though, that some policies will not provide coverage for personal possessions located away from the residence.  It’s important you work with your agent to see exactly what kind of coverage your policy provides.
    3. Review auto insurance policies: If a student has been driving the family car and will now be away at college, at least 100 miles from home, you should let your agent know as you may be eligible for a discount. If a student has his or her own car, the insurance company should be informed if it will be used at school or left at home. If the car is being taken to school, the price of the policy will now be re-evaluated based on where the school is located. If a student leaves a car at home, it is important to let the auto insurer know if anyone else will now be driving the car or if it will remain un-used except for when the student is home for vacation. If that is the case, the policyholder may be eligible for a discount. Many auto insurance companies will also give a discount to students who get good grades at school.

As you can see there are many insurance considerations with any kid that will be attending college.  If you have any questions in regards to ensuring you and your college student are protected, please don’t hesitate to give our office a call.

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What to do if your vehicle is stolen

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There is no worse feeling than walking out, keys in hand, only to find your vehicle is missing.  Did you know that according to the National Highway Traffic Safety Administration, a vehicle is stolen every 44 seconds?

While auto theft is an extremely frustrating experience, we have some tips to help you deal with the situation:

Assess the Situation
The first thing is to make sure the vehicle was actually stolen and not towed or repossessed.   Basically, you just want to make sure you have no other explanation for the absence of your car.

Call the Police
If you know there is no other explanation, immediately contact the police to file a report.  You’ll want to make sure you can provide a detailed description of the car, your license plate number, and VIN.

Leverage Technology
Many vehicles now include GPS locator systems like General Motors’ OnStar, Toyota’s Safety Connect, and Hyundai’s Blue Link, that can help authorities locate the vehicle.  If you auto is equipped with such technology, be sure to let the police know.

Contact your Insurance Agent
After you have contacted police, contact your insurance agent.  Provide any additional information that will help expedite the claims process like photos of the vehicle and a description of its contents at the time of the theft.  As long as your vehicle as comprehensive coverage, you will receive reimbursement for the vehicle.  How that reimbursement will be determined depends upon your specific policy and coverage.

Stopping Theft Before it Happens
About half of all auto thefts are a result of oversight from the vehicle’s owner.  Make sure to always lock your vehicle and take your keys with you.  Also, avoid leaving your car running, even if it’s just to warm up the vehicle in the winter.   It also helps to park in well-lit areas with valuables kept out of sight.

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Personal Liability Insurance Coverage

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We are often asked about what coverage is specifically provided by the liability portion of a homeowners insurance policy.   We want to spend this post explaining what the coverage is and how it helps protect you.  (Please keep in mind that every policy is different and that you should always refer to your specific policy to find out what coverage is provided.)

Medical Bills

In the even that a visitor is injured within your home or on your property, your homeowners insurance policy will typically pay for the reasonable medical bills to the injured part.   Even if the person has health benefits, you could sill be held responsible if the injury is deemed as being caused by your negligence.

Pain and Suffering

After the medical bills are taken care, some people experience lasting pain and suffering as a result of the injury.  Your homeowners insurance policy will typically cover all or a portion of this as well.

Loss of Wages

If an injured part cannot return to work for an extended period of time, you could be held liable for the person’s lost wages.

Death Benefits

Nobody wants to think about the possibility of someone dying in his or her home, but it’s something that you can’t exclude. The average home liability policy also can cover death benefits to the family of someone who meets an untimely end as the result of an accident in your house or on your property.

Legal Costs

One of the biggest benefits to the liability portion of your homeowners insurance policy is the coverage for attorney’s costs.  One of the biggest expenses associated with an claim is the cost of hiring an attorney to defend you.  When you buy home liability insurance, your insurance company often will cover the cost of hiring an attorney and any other associated legal fees.

Coverage Away From Home

Believe it or not, your personal liability coverage will also protect for bodily injury and property damage you cause away from your residence.  (With some exclusions like auto or business.)
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How Much Auto Insurance Coverage Do I Really Need?

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One of the most frequent questions we receive to our agency is regards to how much insurance coverage an individual should purchase.   While there are a large number factors that help determine the proper auto insurance coverage limit, we want to hopefully help provide some insight here that will you in deciding the right limit for you and your family.
First of all, almost every state requires you to buy a minimum amount of liability coverage (usually $10,000 or $15,000 per accident).   In almost every case, the auto insurance coverage limits required by the state are way too low.   If you’re found legally responsible for bills that are more than your insurance covers, you will have to pay the difference out of your own pocket.   We recommend purchasing a minimum liability of at least $100,000 per accident, but in some cases even that limit is not sufficient protection.
In those cases you may also consider purchasing an umbrella or excess liability policy. These policies pay when your underlying coverages are exhausted.   An umbrella policy typically costs between $200 and $300 per year for a million dollars in coverage.  If you have your homeowners and auto insurance with the same company, check out the cost of coverage with this company first. If you have coverage with different companies, it may be easier to buy it from your auto insurance company.
In addition to liability coverage, consider buying collision and comprehensive coverage, uninsured and underinsured motorists coverage, towing, and rental care endorsements.
If you would like to see various price options for the auto insurance coverages outlined above, please feel free to reach out to our office.
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Will my insurance cover renting a car after an accident?

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Will my insurance cover renting a car after an accident?

Most drivers don’t ever really think about their auto insurance policy until they are involved in an accident and to begin filing a claim with their insurance company to help pay for the vehicle’s repairs, and even a rental car.
Unfortunately, many drivers are surprised to find out that their auto insurance policy doesn’t cover the cost of a rental car while their vehicle is being repaired.   And since cars are in the repair shop an average of two weeks after an accident, it can cost as much as $500 to rent a vehicle during that timeframe.  However, for drivers with rental reimbursement insurance coverage, the cost of renting the vehicle is little or nothing.
Rental reimbursement coverage is one of the cheapest coverage options you can select for your insurance policy.  At a cost of only $15 to $30 per year, we recommend that all of our clients add this coverage to their auto insurance policy.
This becomes especially handy in situations where you were not at fault in an accident, but the other party’s auto insurance company is still working out the claim details.   Rather than wait for the rental car approval, you can rent a vehicle on your policy and have the other party’s insurance
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